Return Policy
At katespade, we want your shopping experience to feel clear and simple. Please review our return guidelines below before sending back any item. Customers must contact our customer service team first to receive the correct return instructions and return details.
30 Days Free Returns
| Service | Return Window | Return Shipping |
|---|---|---|
| 30 Days Free Returns | Within 30 days of receiving your order | Free for eligible returns when you follow our customer-service return instructions |
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item must meet the return requirements below.
- The return request must be made within 30 days of receiving your order.
- The item must be unused, unworn, and in good condition.
- Original tags, labels, packaging, and included accessories should be kept with the item when available.
- The item must not be marked as final sale or otherwise listed as non-returnable.
- You must contact customer service before sending the return.
Please do not send a return to any address before receiving return instructions from katespade customer service.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items include:
- Items marked final sale, if applicable.
- Items that are used, worn, altered, damaged by the customer, or not in returnable condition.
- Items missing required return details or sent without contacting customer service first.
- Items returned after the 30-day return window.
How to Start a Return
To begin a return, please contact our customer service team at [email protected] before sending your item back.
- Email customer service with your order number and the item you would like to return.
- Include the reason for your return request.
- Wait for our team to provide the correct return instructions and return details.
- Follow the instructions provided by customer service when preparing your return.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
katespade offers 30 Days Free Returns for eligible items. Return shipping is free when your return qualifies and you follow the return instructions provided by our customer service team.
Returns sent without approval, without the correct return details, or to an incorrect address may not be accepted.
Refund Process
After your returned item is received and inspected, refund processing takes 3–15 days. The inspection confirms whether the item meets the return eligibility requirements.
If the returned item does not meet the return requirements, the refund request may be delayed or declined.
Exchanges
For exchange questions, please contact customer service first at [email protected]. Our team will review your request and provide the available return or exchange details based on your order.
Damaged or Wrong Items
If you receive an item that appears damaged or does not match your order, please contact customer service as soon as possible. Include your order number, a description of the issue, and clear photos if available.
Do not send the item back before receiving instructions from our support team.
Final Sale Rules
Items marked final sale, if applicable, are not eligible for return or exchange. Please review product and order details carefully before completing your purchase.
Contact Info
For return questions, refund updates, exchange requests, or help with damaged or wrong items, contact katespade customer service at [email protected].
Please include your order number, the item you need help with, and a clear description of your request so our team can assist you more efficiently.
