Contact Us
Need help with your katespade order or have a question before you shop? Our support team is here to assist with order details, shipping questions, returns, exchanges, product questions, and account help.
Email Customer Support
For the fastest assistance, email us at [email protected].
Our team typically responds within 24–48 hours.
Customer Service Hours
katespade customer service is available:
Monday–Friday, 9:00 AM–6:00 PM
Messages sent outside these hours will be reviewed during the next available support window.
What to Include in Your Message
To help us review your request quickly, please include the details that apply to your question.
- Your full name and email address used at checkout
- Your order number, if your message is about an order
- A clear description of what you need help with
- Product name, color, size, or style details for product questions
- Photos, if they help explain a product, return, or exchange question
Order Support
Contact katespade support for help reviewing order details, checking an order question, or updating us about an issue related to a recent purchase.
Shipping Support
Reach out if you have questions about shipping status, delivery details, or information connected to an order you placed with katespade.
Returns & Exchanges
Our support team can help with return and exchange questions, including what information is needed to review your request.
Product Questions
Have a question about a katespade item? Send us the product name or details, and we’ll help with available product information.
Account Help
Email us if you need help with account access, account details, or questions related to the email used for your order.
Use the Contact Form
Use the contact form on this page to send your request, or email us directly at [email protected].
Privacy Reminder
We use the information you provide only to review and respond to your customer support request. For your safety, please do not include full payment details, passwords, or other sensitive personal information in your message.
The more complete your message is, the easier it is for the katespade support team to understand your request and respond with helpful next steps.
We’re Happy to Help
Thank you for contacting katespade. Send us your question anytime, and our customer support team will get back to you within 24–48 hours during our service schedule.
