Shipping Policy
At katespade, we aim to make shipping clear and easy to understand. Please review the details below for order processing, estimated delivery, tracking updates, worldwide shipping rates, customs coverage, and what to do if you need help with your shipment.
Free Worldwide Shipping
katespade offers Free Worldwide Shipping. Shipping is free for worldwide orders, and no separate shipping charge is added for standard worldwide delivery.
| Shipping Service | Shipping Rate | Order Processing Time | Estimated Delivery Time | Tracking Update Time |
|---|---|---|---|---|
| Free Worldwide Shipping | Free worldwide | 1–3 days | 2–5 days | 1–3 days after shipment |
Delivery estimates are provided to help you plan for your order. Actual delivery timing may vary depending on shipment handling, address details, and local delivery conditions.
Order Processing Time
Orders are processed within 1–3 days. Processing time includes order review, preparation, and shipment handoff.
Once your order has shipped, tracking information will be prepared and sent or updated according to the tracking timeline below.
Estimated Delivery Time
Estimated delivery time is 2–5 days. This estimate begins after your order has been processed and shipped.
Delivery times are estimates only and may be affected by incorrect address details, local delivery conditions, customs review, weather, holidays, or other carrier-related delays.
Shipping Destinations & Rates
We offer Free Worldwide Shipping to customers around the world. Shipping rates are free for worldwide delivery under this service.
- Shipping destination: Worldwide
- Shipping rate: Free worldwide
- Service: Free Worldwide Shipping
Tracking Information
Tracking information may take 1–3 days after shipment to update. If your tracking does not show movement right away, please allow the tracking system time to refresh.
If tracking has not updated after the expected tracking update window, contact katespade customer support at [email protected] with your order number.
Wrong or Incomplete Shipping Address
Please review your shipping address carefully before placing your order. If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected].
If an order has already been processed or shipped, address changes may not be available. Include your order number and the corrected address details when contacting us.
Customs Duties, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
You do not need to pay separate customs duties, import taxes, brokerage fees, or other government charges for orders covered by our Free Worldwide Shipping service.
Lost, Delayed, or Damaged Packages
If your package appears lost, delayed, damaged, or delivered incorrectly, please contact customer support so our team can review the issue.
- For delayed packages, include your order number and tracking details.
- For damaged packages, include clear photos of the package and item if available.
- For missing or incorrect delivery details, include the shipping address used on your order.
Please do not discard packaging or labels while your issue is being reviewed.
Contact Info
For shipping questions, tracking updates, wrong address requests, customs questions, or package issues, contact katespade customer support at [email protected].
Please include your order number, the email address used at checkout, and a clear description of what you need help with so our team can assist you efficiently.
